State Farm® Insurance Agent Jessica Cortes

"After been a State Farm costumer for over 40 years +. I moved out of the DMV are for couple of years. I moved back to the area and choose to work with the Jessica Cortes team, I originally spoke with Tiffany Reed and transfer my policy on June 14, I told her to use the prorated amount for the payment of the policy from the other state, and charge my credit card for the full amount without my consent. I encountered dealing with this people was the worst mistake I made, my experience with them left me with a bad taste in my mouth. The lack of experience, the unprofessional and incompetent personnel… I was given a choice to contact headquarters to make a legal complaint so it is noted in their records. I decide to go with another insurance company, got a better rate and a superior service all around. The Jessica Cortes team deserve a 0 star."

"I had a wonderful experience with this office . There are other agents out there, I evaluated a couple from State Faem and in the end purchased appropriate policies with Jessica’s office. Angie at the office was very helpful and respectful. I also had a meeting with Jessica. She was very warm and friendly, and a good listener, suggested insurance that met our unique needs. I also want to add that this State Farm came highly recommended from someone else. I have to agree. When you select an agent, you want someone who’s dependable and pay attention to details. Basically, professional enough to handle issues but friendly that makes you feel welcome. I definitely recommend this office."

"El peor lugar de seguros ,,, conseguí una postiza con ellos y a las dos meces me dijeron que se había cancelado y no me notificaron Ahora me dicen que me multaron por no pagar mi seguro pero ellos pusieron mi tarjeta en automático para que tomaran los pagos y no hicieron bien su trabajo Definitivamente no recomiendo este lugar además nunca atiene de las llamadas de verdad no son profesionales"

"I have been a client of State Farm since I was 16 and across multiple states. While I have consistently had good experiences across offices and with different agents, a recent transfer to the office of Jessica Cortes has had me working with Tiffany Reid. Tiffany's attention to detail and patience has been amazing. I was coordinating the consolidation of multiple vehicle policies, needing to check on/make adjustments to a home policy, and line up additional life insurance coverage. She has been extremely communicative with lots of information being exchanged via email, but reaching out by phone when something was more time sensitive, and has been marvelous about working through my options with me to help our household make the best choices. Tiffany is demonstrating the worth of having a dedicated agent and has simplified some challenging situations; her work is so appreciated!"

"Tiffany is so helpful and responsive I appreciate her professionalism so much. I had tons of questions purchasing a home owners policy and the lender needed information sent right away and Tiffany was on it. That’s why I’m a loyal State Farm client. Thank you for all that you do. 🥰❤️🥰❤️"

"I needed insurance quickly. Isabel and Tiffany did a superb job! My quote for Commercial Contractors General Liability, Worker's Compensation, and Auto insurance coverage was ready, the next day. Great communication and very professional. The rates were also very good. I would recommend State Farm and this great team."

"I have been with Jessica for a little over two years. Aside from her top-tier customer service and her holistic insurance industry knowledge, she is always willing to answer questions at nearly any moment. She is consistently responsive to inquiries and her caring and honest personality make her and her team the complete package."

"Jessica Cortes with State Farm is an amazing agent. When I opened my store in Rockville a year ago, I hired her. She was easy to work with; moreover, the customer service was excellent. She has exceeded all my expectations. She made the process so easy that I ended up insuring my personal Vehicule and business Vehicule with her agency. I will definitively recommend her services."

"My husband who is insurance skeptical, referred me to Jessica after meeting her at a home show; for help securing a new homeowners policy. I had already made inquiries with 2 other reputable companies, but the very first phone call with Jessica, I felt like I was talking to an old friend that I knew for years. Jessica walked me through everything answering every question and spent the time I needed to gather my information. She was Considerate and patient with me as I was actually working remotely and had a couple of interruptions during our call . Her consideration of our needs and her candor insured me that we landed in the right place, with the right agent and the right insurance product. She thought ahead and had everything in order, just awaiting my go ahead. I am extremely impressed and more so comfortable with the exchange and plan to recommend her services to our friends and family. Thank you Jessica, exemplary customer service, which is unfortunately a lost art these days, you restored my hope. Robyn Bouknight"

"Jessica Cortes runs a great State Farm office. I have been a SF customer more than 40 years- and have had many dealings with the offices- this is a good one! Amy Richardson was super professional and helpful when I bought/sold cars in late 2023- her help with Auto Insurances saved me money- and made my part of the car buying process easy and efficient. Highly recommend!"

"My family and I have used State Farm for years and our experience has with Jessica Cortes and her team has been amazing. Amy Richardson, in particular, has been an amazing help. She’s helped us save on our auto insurance and has always been available, whenever needed."

"Jessica Cortez's office is very professional when it comes to the service she provides her clients. One of my biggest concerns for protecting my family was making sure that I had adequate Life Insurance and she was very discerning about getting me a policy that was affordable yet beneficial. Talking to her or any member of her team is always a pleasurable and easy conversation."

"I have worked with Amy Richardson for a little over 3 years now and she has been our lifeline ever since. She was able to reduce our car insurance by over 100.00 and she always educates us on ways to save! When we have questions, she’s prompt and shows personal interest. I would highly recommend this agency!"

"My experience with State Farm was wonderful! Amy Richardson gave me amazing advice on Life insurance and patiently helped me to understand the various options that were available to me. She is super knowledgeable, professional and courteous. I would highly recommend using them."

"My wife and I are so happy that we purchased our car, homeowners and liability ( Umbrella) policies from Jessica Cortes State Farm Agency. Adeliz Petrus is the Agent who assisted us to get just the right coverages. We saved $300.00 a year with her help. I know I asked lots of questions but Adeliz was very patient with me and gave me all the confidence I needed to realize that State Farm really has the best coverage for us. Adeliz is very professional but made me feel like my questions and concerns were really important. We feel comfortable having our insurance in the hands of someone who has our best interest in mind. We also want to thank Mary Jo Kerchmer for her invaluable assistance. While we were on a long trip this past May we hit an object in the middle of the road. It did a bit of damage on the underside of our car. We were able to continue our long trip without a problem. When we returned home after 45 days , we had the damages evaluated. It seems like the damage was more extensive than previously estimated. It was even more difficult than estimated to get the necessary parts for our vehicle. This could have been a nightmare , but Mary Jo Kerchmer stuck by us every inch of the way. She made certain that our vehicle had the best attention. She was always available to keep us informed . We certainly feel that Jessica Cortes’ State Farm Agency has our best interests in the forefront. Thank you so much all of you there."